• (852) 2366 7725  (852) 2366 7725

1. Why CityForex?

CityForex is an online remittance gateway which is safe, secure, reliable providing good rates with reasonable fees.


2. Procedures to send money

It's a process of three simple steps:

  • Register
  • Provide Identification
  • Conduct Transaction

For detailed information click Bank Transfer Or Cash Transfer


3. How can I register?

Click on our registration demo link to watch video. Please note that the video only contains demonstration for individual customer registration. Business customer registration form has little extra information to fill.

Just follow the link below and complete the form by filling in your details.

Register with CityForex


4. Can I send money without registering?

Yes, visit one of our branches to conduct a transaction without registering. Find US

 
5. What documents do I need to furnish?


1. Primary Identity Document

(In English, translated to English if in foreign language)

  • Passport
  • Driver License (Local or Foreign) – Photo & Signature
  • Proof of Age Card / Photo Card
  • Foreign National ID – Photo & Signature
2. Address Proof

To verify your physical address in Australia, we will require an official document with your address mentioned on it. This document should have an issue date which should not be more than 3 months old on date of submission.

Examples of address proof are as under:

  • Bank Statement
  • Credit Card Statement
  • Telephone Bill
  • Rates / Utilities Bill

Both the documents need to be uploaded with your registration. These documents can either be a color scan of the original or a photocopy verified by a JP or relevant authorized personnel.


6. How can I send money?

Click here to view detailed information for Bank Transfer Or Cash Transfer

7. What is minimum and maximum amount I can send?

There is no maximum limit to send money using CityForex however minimum amount which can be remitted is AUD 200.


8. Fees and Rates

The online fee for sending money is AUD 10 per transaction. Any transactions done from the branches will be charged at AUD 10.

To view today’s rates please click here: Today's Rate

 
9. Payment options

There are two payment options available to all our online customers for payments against their remittances.

The first payment option available to our customers is POLi™.

What is POLi™?

POLi™ is the online payment option that allows you to use your internet banking to securely pay for goods and services.

When you choose POLi™ to complete your purchases, everything is done within the security of your internet banking facility. With POLi™, at no time are you required to register to use the service and your personal information is not disclosed to any party (including POLi™).

For further information please visit www.polipayments.com

The second option available to our customers is Online Banking Transfer into our BANKWEST Bank account.

Our account details are: Account Name: City Forex (Aust.) Pty LTD.

BSB: 302 985

Account Number: 017 2801

Customers in Sydney and Melbourne have the option of visiting one of our locations and perform transactions over the counter.


10. When will the beneficiary receives the funds?

48 to 72 Hours from the time CityForex receives clear funds.


11. Why sometimes remittances are delayed?

Remittances can be delayed due to:

  • Wrong beneficiary account details
  • Public holidays in sending, receiving and intermediary bank countries.
  • Sender and receiver country regulations

12. Where can I send money to?

You can send money to over 150 countires using CityForex. List of Countries


13. Which currencies are offered by CityForex?

Currency List

S NO.

Currency

Code

1

UNITED STATES DOLLAR

USD

2

EURO

EUR

3

GREAT BRITISH POUNDS

GBP

4

JAPANESE YEN

JPY

5

SWISS FRANC

CHF

6

CANADIAN DOLLAR

CAD

7

NEW ZEALAND DOLLAR

NZD

8

BRUNEI DARUSSALEM DOLLAR

BND

9

DANISH KRONER

DKK

10

FIJI DOLLAR

FJD

11

FRENCH PACIFIC FRANC

XPF

12

HONG KONG DOLLAR

HKD

13

INDIAN RUPEE

INR

14

NORWEGIAN KRONER

NOK

15

PHILIPPINE PESO

PHP

16

SAUDI ARABIAN RIYAL

SAR

17

SINGAPORE DOLLAR

SGD

18

SOLOMON ISLANDS DOLLAR

SBD

19

SOUTH AFRICAN RAND

ZAR

20

SRI LANKAN RUPEE

LKR

21

SWEDISH KRONER

SEK

22

THAILAND BAHT

THB

23

VANUATU VATU

VUV

24

WESTERN SAMOA TALA

WST

25

Chinese Yuan

CNY

26

Papua New Guinea Kina

PGK



14. I forgot my UserID / Password, What do I do?

Click forgot password on login page and follow the prompts. If you have forgotten your User ID, please call us on (02) 9264 7300

 

15. Are my personal details secured?

Yes. Please refer to Product disclosure statement.